Privacy Policy

Introduction

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use the Cloudex AI Trader iOS application (the "App"). By accessing or using the App, you acknowledge and agree to the practices described in this Privacy Policy.

The App operates as an AI-powered trading assistant designed to help users better understand financial markets and investment-related concepts through educational content and analytical tools.

1. Information we collect

1.1 Information you provide

You may voluntarily provide certain personal information while using the App, including your name, email address, phone number, or other contact details. This information may be submitted during account registration or when interacting with specific features of the App.

1.2 Preference information

To personalize your experience, we may ask you to share information about your investment interests, financial objectives, preferred asset types, risk tolerance, or other preferences. This information is used to display content that may be more relevant to you. We do not request or store sensitive financial information such as bank account details, payment credentials, or government-issued identification numbers.

1.3 Device and technical information

When you access or use the App, certain technical information is collected automatically. This may include your device model, operating system, unique device identifiers, IP address, language settings, time zone, and network information. We use this data to operate the App, troubleshoot technical issues, and improve performance and reliability.

1.4 Regional information

With your permission, we may determine your approximate location using your IP address or similar technologies. This information is used to tailor content, features, and promotional materials that may be more relevant to your geographic region.

1.5 AI Interactions

If you choose to use AI-powered features within the App, you may voluntarily submit information such as your questions, messages, or other content necessary to generate a response. Before any information is transmitted to our third-party AI service provider, the App will clearly inform you what information will be shared, identify the AI service provider, and request your consent. Only the information necessary to provide the requested AI functionality is transmitted.

2. How we use your information

2.1 Personalizing your experience

The information you provide helps us present content and promotional materials that better align with your interests and preferences. The App may also display information provided by third-party partners. All investing involves risk, including the potential loss of capital. Any investment decisions are made solely at your own discretion and responsibility.

2.2 Managing your account

Your information is used to create and maintain your account, provide customer support, verify your identity when necessary, and deliver important service-related notifications regarding your use of the App.

2.3 Improving the app

We use information collected through the App to maintain, improve, and develop the App’s features and performance. This helps us enhance functionality and overall user experience.

2.4 Promotional communications

We may send information about new features, updates, promotional offers, and opportunities provided by us or our partners. You may unsubscribe from promotional communications where applicable.

We may send information about new features, updates, promotional offers, and opportunities provided by us or our partners. You may unsubscribe from promotional communications at any time by following the instructions included in such communications.

2.5 Research and analytics

Information may be analyzed in an aggregated, anonymized, or de-identified form to better understand usage patterns, evaluate the performance of our services, and improve the App. This information cannot reasonably be used to identify you personally.

2.6 AI Services

When you use AI-powered features, the information you choose to submit is processed by our third-party AI service provider solely for the purpose of generating AI-powered explanations and responses requested by you. Your information is shared only after you have provided your consent through the information notice displayed within the App.

3. Disclosure of information

3.1 Service providers

We may disclose information to third-party service providers that assist with the operation, maintenance, and analytics of the App. This includes third-party AI service providers that process user-submitted content to generate AI-powered responses on our behalf. Such providers are contractually required to protect personal information and provide data protection standards equivalent to those described in this Privacy Policy.

3.2 Legal disclosure

We may disclose personal information when required by applicable law, regulation, legal process, or governmental request. Any disclosure will be limited to what is reasonably necessary to comply with the relevant legal requirements.

4. Protection your information

4.1 Security measures

Protecting personal information is important to us. For this reason, we maintain technical and organizational safeguards intended to reduce the risk of unauthorized access, misuse, alteration, disclosure, or loss of personal information. Depending on the circumstances, these safeguards may include encryption, access restrictions, and secure storage solutions.

Although we make reasonable efforts to protect the information we hold, no internet-based service or electronic storage system can provide complete security. As a result, absolute protection of personal information cannot be guaranteed.

Where information is provided to third-party partners as part of promotional activities, those partners handle such information under their own privacy policies and security procedures. We recommend reviewing their documentation to understand how your information is collected, used, and protected.

4.2 Account removal requests

You may request the deletion of your account at any time. Upon receiving a valid request, we will take reasonable steps to remove your account and associated personal data from our active systems within a reasonable timeframe.

If personal information has already been shared with independent third-party partners before your deletion request, those organizations may continue to retain and process the information in accordance with their own privacy policies and retention practices. Their processing activities are outside of our control.

5. Eligibility

The App is intended for use only by individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we learn that personal information has been provided by an individual under 18 without the required consent, we will take reasonable steps to remove that information from our records.

6. Updates to Privacy policy

We reserve the right to modify this Privacy Policy whenever necessary to reflect changes in our practices or to comply with applicable laws. Any updated version will be published within the App and will become effective upon publication unless otherwise stated. Your continued use of the App following the effective date of the revised Privacy Policy signifies your acknowledgment of those changes.

7. Contact information

If you have any questions regarding this Privacy Policy or the way your information is handled, you may contact us at support page. We will review and respond to your inquiry within a reasonable timeframe.